BUSINESS CASE: INTERNET IN REMOTE AREAS AT A GLOBAL SCALE

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BUSINESS CASE: INTERNET IN REMOTE AREAS AT A GLOBAL SCALE 2017-04-28T09:58:54+00:00

Project Description

AN INTERNATIONAL COMPANY FROM THE ENERGY SECTOR WAS LOOKING FOR A COMPANY THAT COULD IMPLEMENT A VERY CUSTOMIZED PROJECT WITH A HIGH LEVEL OF ADAPTABILITY TO EACH SPECIFIC ENVIRONMENT.

This remarkably complex project involved hundreds of sites around the world, most of them in difficult-to-reach locations.

“Some of our intended sites were literally in the middle of nowhere”, admitted one of the company’s engineers. “We were talking about places with no physical infrastructure, no copper, no fiber, no Ethernet… And high security had also to be considered. We could not just look for the common provider with an out-of-the-box solution. We were looking for someone who was extremely competent and creative.”

The Brodynt team suggested using redundant services from satellite connections and a primary circuit based on Radio Links and 3G/4G. Satellites would be used as a backup system due to their higher latency rate. Critical service needed 2 redundant accesses, using different infrastructure and providers.

A fully customized delivery process was agreed between Brodynt and the customer, adapting to the required delivery dates. A dedicated project manager at presales and provisioning level was also assigned to this particular project to ensure constant monitoring and responsiveness. Daily email updates from the provisioning team, and weekly conference calls were agreed to be scheduled during the whole delivery process of the project.

Brodynt Field Engineers were capable of dealing with high complex delivery processes with high H&S standards. Complex deliveries could be achieved without any pain or struggle on the customer’s side. In some sites, due to the particular complex location, a special pole mount was required with external antenna in order to get a most powerful, stable and reliable signal possible.

RESULTS:

Brodynt provided complete peace of mind for our customer by acting as a single point of contact at all levels. Proactive support monitoring 24×7 was given to customer’s satisfaction, and a unified bill was issued for all sites in a single currency, despite the project covered multiple countries and currencies. Brodynt also helped the customer avoid having to deal with hundreds of local operators with our one-stop-shop approach.

Marc Mateo, Brodynt’s Business Strategy manager, stressed that “Brodynt solved potential issues by acting proactively with our local partners, even before being informed by the customer of any trouble onsite. It was a challenging job, but thanks to our technical expertise and our VPN operation with an international, product-neutral, partner-based structure, we were able to implement a very complex, almost hand-crafted project, in five continents and hundreds of sites around the world, and sometimes under extreme physical conditions, with no hassle for the customer.”

Project Details

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