AVAILABLE SERVICES IN PUERTO RICO

BroadbandDedicatedCloudProcurementOnsite InstallationManaged MaintenanceIPSEC VPNWIFI HotspotsField Services

Puerto Rico had one of the most dynamic economies in the Caribbean region until 2006; however, growth has been negative for each of the last 11 years. The downturn coincided with the phaseout of tax preferences that had led US firms to invest heavily in the Commonwealth since the 1950s, and a steep rise in the price of oil, which generates most of the island’s electricity.

DETAILS

The Internet penetration rate was close to 83% in early 2017. The country has a modern telecommunications system integrated with that of the US by high-capacity submarine cable and Intelsat with high-speed data capability. Submarine cables provide connectivity to the US, Caribbean, Central and South America.

KNOW OUR SERVICES

Please note that some of these services may not be available in this country. Check the row of icons on the left to know which services are currently available (green) or not.

BROADBAND

Being able to reliably communicate to anyone, anywhere, is becoming increasingly important to our personal and business lives. Our global broadband solutions are great for smaller offices, remote workers or as low cost backup solutions.

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DEDICATED

Our global Dedicated Internet Access (DIA) solutions are great for medium and large offices. DIA is a premium connectivity offering a high quality of service in more than 180 countries around the globe.

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CLOUD

Get perfect Cloud Internet Access with different levels of redundancy and never lose connectivity with your important data and services such as Office 365 or Google Apps. Speed up and secure your connection to the Cloud.

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PROCUREMENT

Being one point of contact for our clients, Brodynt provides consistent, high-quality ICT services regardless of the solution, place or time of service deployment.

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ONSITE INSTALLATION

Get global Onsite Installation of Cisco and other networking hardware brands. The customer does not need to have any technical skills. Our locally based certified engineers will perform the onsite installation.

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MANAGED MAINTENANCE

Forget about the hassle of dealing with multiple suppliers around the world. Our unique Global Managed Maintenance service will give you peace of mind by having a unique point of contact for managing all your networking maintenance.

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IPSEC VPN

Our IPSec VPN solutions are secure, reliable and optimized to easily deploy Hybrid MPLS WAN networks. We offer a flexible configuration as our VPN solutions can be fully adapted to our customer’s specific needs. Secured Internet Access provides cost effective VPN solutions over the public infrastructure as an Off-net/Backup solution to Private Network/MPLS services.

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WIFI HOT SPOTS

We deploy and manage public WiFi Hotspots with maximum flexibility, helping customers unify the management of their global WiFi network. Keep your corporate network safe and independent from your public WiFi network.

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FIELD SERVICE

Our network field services are monitored by our experienced team of engineers and outdoor local technical experts that are prepared for any requirement. We are always ready for the challenge.

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TELECOMS MARKET

Puerto Rico has one of the highest mobile penetration rates in the Latin American and the Caribbean region, at about 160%. However, although it is a US territory, it lags well behind the mainland US states in terms of fixed-line and broadband penetration. This is partly due to a continuing economic recession, high unemployment rates, and poor telecoms investment in a market largely dominated by the incumbent Claro (formerly the Puerto Rico Telephone Company). The activities of the US-based telcos, including T-Mobile US, Sprint and AT&T continue to impact on the Puerto Rican market. The Puerto Rico Telephone Company’s fixed-line market dominance was augmented following its acquisition by the largest wireless company in Latin America, América Móvil. In contrast, with six network operators, the mobile (cellular/wireless) market has been experiencing more robust competition and growth. Broadcasting in Puerto Rico is regulated by the US Federal Communications Commission (FCC).

BUSINESS ENVIRONMENT

Many Puerto Ricans have historically sought jobs on the US mainland, hampering local growth. Unemployment reached 16% in 2011, but declined to 11.5% in December 2017. US minimum wage laws apply in Puerto Rico, hampering job expansion. Per capita income is about two-thirds that of the US mainland.

The industrial sector greatly exceeds agriculture as the locus of economic activity and income. Tourism has traditionally been an important source of income with estimated arrivals of more than 3.6 million tourists in 2008. Puerto Rico’s merchandise trade surplus is exceptionally strong, with exports nearly 50% greater than imports, and its current account surplus about 10% of GDP.

Hurricane Maria hit Puerto Rico square on in September 2017, causing electrical power outages to 90% of the territory, as well as extensive loss of housing and infrastructure and contamination of potable water. Despite massive efforts, a significant part of the territory remained without electricity as of the end of 2017.

LOCAL PROVIDERS

Fixed PSTN (local, national and international): 2

Cellular mobile: 6

MVNOs: 6

Licensed cable operators: 3

Cisco Certified Partners: 62

INCUMBENT OPERATOR

Claro Puerto Rico is the largest telecommunications services company in Puerto Rico. It is headquartered in Guaynabo, Puerto Rico, and has operated for almost a century offering voice, data, long distance, broadband, directory publishing and wireless services for the island residents and businesses. The company was a public corporation of the government of Puerto Rico for many years until the majority stakes were acquired by GTE in the mid-1990s. It was a subsidiary of Verizon Communications until it was fully acquired by América Móvil in 2007.

RELEVANT INTERNET EXCHANGE POINTS

  • IX-PR San Juan

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    Details

    DATACENTERS IN PUERTO RICO

    Smart Networks
    SmartNetworks
    Parque Industrial Valle Tolima edif.14 A-4
    00726 Valle Tolima

    Caribe.Net
    Critical Hub Networks, Inc.
    1705 Loiza Street
    00911 Santurce