AVAILABLE SERVICES IN CUBA

ProcurementOnsite InstallationManaged MaintenanceField Services

Cuba’s domestic telecommunications infrastructure is limited in scope and is only appropriate for the early days of the internet. There is virtually no broadband internet access in Cuba. Cuba’s mobile network is limited in its coverage, and uses “second generation” technology, suited to voice conversations and text messaging, but not Internet applications. Owing to limited bandwidth, authorities give preference to use from locations where Internet access is used on a collective basis, such as in work places, schools, and research centers, where many people have access to the same computers or network.

KNOW OUR SERVICES

Please note that some of these services may not be available in this country. Check the row of icons on the left to know which services are currently available (green) or not.

BROADBAND

Being able to reliably communicate to anyone, anywhere, is becoming increasingly important to our personal and business lives. Our global broadband solutions are great for smaller offices, remote workers or as low cost backup solutions.

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DEDICATED

Our global Dedicated Internet Access (DIA) solutions are great for medium and large offices. DIA is a premium connectivity offering a high quality of service in more than 180 countries around the globe.

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CLOUD

Get perfect Cloud Internet Access with different levels of redundancy and never lose connectivity with your important data and services such as Office 365 or Google Apps. Speed up and secure your connection to the Cloud.

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PROCUREMENT

Being one point of contact for our clients, Brodynt provides consistent, high-quality ICT services regardless of the solution, place or time of service deployment.

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ONSITE INSTALLATION

Get global Onsite Installation of Cisco and other networking hardware brands. The customer does not need to have any technical skills. Our locally based certified engineers will perform the onsite installation.

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MANAGED MAINTENANCE

Forget about the hassle of dealing with multiple suppliers around the world. Our unique Global Managed Maintenance service will give you peace of mind by having a unique point of contact for managing all your networking maintenance.

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IPSEC VPN

Our IPSec VPN solutions are secure, reliable and optimized to easily deploy Hybrid MPLS WAN networks. We offer a flexible configuration as our VPN solutions can be fully adapted to our customer’s specific needs. Secured Internet Access provides cost effective VPN solutions over the public infrastructure as an Off-net/Backup solution to Private Network/MPLS services.

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WIFI HOT SPOTS

We deploy and manage public WiFi Hotspots with maximum flexibility, helping customers unify the management of their global WiFi network. Keep your corporate network safe and independent from your public WiFi network.

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FIELD SERVICE

Our network field services are monitored by our experienced team of engineers and outdoor local technical experts that are prepared for any requirement. We are always ready for the challenge.

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DETAILS

The Internet penetration rate was over 32% in 2017. Telecommunications between Cuba and the rest of the world is limited to the Intersputnik system and aging telephone lines connecting with the United States. Total bandwidth between Cuba and the global internet is just 209 Mbit/s upstream and 379 downstream. Cable connectivity started being operational in 2012, but with its use restricted to government entities. Internet access by the general public still used the slower and more expensive satellite links until January 2013, when Internet speeds increased.

TELECOMS MARKET

A special permit is required to use the Internet. Access to the Internet is heavily controlled, and all e-mails are monitored. As a result of computer ownership bans, computer ownership rates were among the world’s lowest. However, since buying a computer was legalized in 2007, the ownership of computers in Cuba soared, dramatically increasing the number of Internet users. But, the rates still remain quite low, partially due to the high costs of systems and Internet usage per hour in contrast to the average monthly wage. By January 2018, there were public hotspots in approximately 500 public locations nationwide providing access in most major cities, and the country relies heavily on public infrastructure whereas home access to the Internet remains largely inaccessible for the general population.

BUSINESS ENVIRONMENT

The government continues to balance the need for loosening its socialist economic system against a desire for firm political control. In April 2011, the government held the first Cuban Communist Party Congress in almost 13 years, during which leaders approved a plan for wide-ranging economic changes. Since then, the government has slowly and incrementally implemented limited economic reforms, including allowing Cubans to buy electronic appliances and cell phones, stay in hotels, and buy and sell used cars. The government has cut state sector jobs as part of the reform process, and it has opened up some retail services to “self-employment,” leading to the rise of so-called “cuentapropistas” or entrepreneurs. Approximately 476,000 Cuban workers are currently registered as self-employed.

The Cuban regime has updated its economic model to include permitting the private ownership and sale of real estate and new vehicles, allowing private farmers to sell agricultural goods directly to hotels, allowing the creation of non-agricultural cooperatives, adopting a new foreign investment law, and launching a “Special Development Zone” around the Mariel port.

LOCAL PROVIDERS

Fixed PSTN (local, national and international): 1

Cellular mobile: 1

MVNOs: 1

Licensed cable operators: 1

Cisco Certified Partners: N/A

INCUMBENT OPERATOR

Empresa de Telecomunicaciones de Cuba S.A. (English: Telecommunications Company of Cuba; ETECSA) is the monopoly full telecommunications service provider for Cuba. It is owned by the Cuban government. The services provided by ETECSA includes telephone, internet and wireless services. The company provides services to the public of Cuba, as well as the millions of tourists who vacation in the Republic of Cuba.

RELEVANT INTERNET EXCHANGE POINTS

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    DATACENTERS IN CUBA

    (None reported as of January 2018)