FAQs

Our Brodynt business cases cover real-life situations. They show how Brodynt has faced challenges, found solutions, and implemented services in various business environments in order to satisfy our customers’ demands.

FAQs2021-03-04T08:47:29+00:00
Can all the offers be orderable?2021-03-04T08:02:51+00:00

We provide budgetary or firm quotations depending on how advanced the project is. Budgetary is a price reference and firm is orderable with feasibility done.

What is included in the handover document?2021-03-04T08:17:14+00:00

Included in the handover document (RFS) are: service ID, address of physical delivery, IP details, installed equipment, handoff port, installation date, start billing date and support contact details.

How long does it take to get a budgetary and a firm proposal?2021-03-04T08:02:34+00:00

Budgetary offer can be generated within 24-48h, whereas a firm will take around 5 to 10 days to be generated, depending on the number of lines and countries.

How long does it take for Brodynt to revert with a proposal?2021-03-04T08:10:37+00:00

Depending on the status of the quotation, Brodynt shall revert in less than 48 hours for budgetary requirements and no later than 5 business days for firm requirements with feasibility cheks.

Is Brodynt API ready?2021-03-04T08:11:09+00:00

Yes and actively working to improve the end-to-end API interconnection.

Can Brodynt provide my company with voice services along with my internet access?2021-03-04T08:11:50+00:00

No, Brodynt is a data-oriented company and we provide data services exclusively.

Is Brodynt able to fulfill diversity requirements?2021-03-04T08:13:13+00:00

Brodynt’s partner base includes 1,100+ providers globally, always looking for more than one option per country (except for those under a monopoly). This ensures not only redundancy in service, but also an optimal price competition and the most adequate adaptation to each requirement.

Which are the standard delivery milestones?2021-03-04T08:14:07+00:00

Standard delivery milestones include: site survey, infrastructure installation and CPE installation.

Will a site survey always be conducted?2021-03-04T08:15:14+00:00

Whereas an onsite survey may be necessary in some cases, some partners may conduct a remote/desktop survey instead. During this period, last-mile provider/local partner may reach the appointed LCON to retrieve further details and/or conduct further validations.

What type of handoff is delivered?2021-03-04T08:15:54+00:00

Unless specified otherwise by your Account Manager, standard services include RJ45 handoff.

Does the start billing date commence right after handover?2021-03-04T08:18:46+00:00

Start billing date is set based upon successful delivery once comprehensive connectivity checks from Brodynt’s end have been carried out. Shall you encounter any issues in the upcoming following 7 natural days after handover, please immediately notify us so we can start troubleshooting and amend start billing date / provide credit note, if applicable.

What information do I need to provide in order to get a quote?2021-03-04T08:20:51+00:00

You need to provide the following information: country, full address, technology requested, bandwidth and contract term.

Where can I reach your NOC at?2021-03-04T08:21:47+00:00

You may reach our support department either at support@brodynt.com or at +34 933 939 388.

Is your NOC available 24×7?2021-03-04T08:23:46+00:00

Yes, our NOC Team is available 24x7x365 and can be reached at anytime at the contact details provided above.

Is there any escalation matrix?2021-03-04T08:24:34+00:00

Indeed, an escalation matrix path for support is available and contained in your handover document.

What are your SLAs?2021-03-04T08:25:28+00:00

SLAs may vary depending on several factors, including product specifications or Master Service Agreements. For that reason, please kindly refer to section SLA in your countersigned SBOF to understand the specifics of your particular circuit.

Can I request a credit note due to SLA breach?2021-03-04T08:26:09+00:00

Of course, you can request credit notes regarding SLA breaches. Please do not hesitate to reach out to us and we will evaluate your request.

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