AVAILABLE SERVICES IN KOSOVO

ProcurementOnsite InstallationManaged MaintenanceField Services

On 17 February 2008, Kosovo unilaterally declared its independence from Serbia. It has since gained diplomatic recognition as a sovereign state by 111 UN member states. Serbia refuses to recognize Kosovo as a state, although with the Brussels Agreement of 2013, it has accepted the legitimacy of its institutions. Kosovo has a lower-middle-income economy and has experienced solid economic growth every year since the onset of the global financial crisis in 2008.

DETAILS

The Internet penetration rate was 80% in 2017. Fixed telephony penetration rate is among the lowest in Europe with 4.48 lines per 100 inhabitants. Significant potential lies within the internet segment as the penetration of the service in the region remains at a low level. Therefore, the influx of new users on the market is fuelling the growth in value of the market. In effect, the ISP segment enjoyed higher growth rates in the 2012-2016 period compared to mobile of fixed-line telephony segment.

KNOW OUR SERVICES

Please note that some of these services may not be available in this country. Check the row of icons on the left to know which services are currently available (green) or not.

BROADBAND

Being able to reliably communicate to anyone, anywhere, is becoming increasingly important to our personal and business lives. Our global broadband solutions are great for smaller offices, remote workers or as low cost backup solutions.

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DEDICATED

Our global Dedicated Internet Access (DIA) solutions are great for medium and large offices. DIA is a premium connectivity offering a high quality of service in more than 180 countries around the globe.

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CLOUD

Get perfect Cloud Internet Access with different levels of redundancy and never lose connectivity with your important data and services such as Office 365 or Google Apps. Speed up and secure your connection to the Cloud.

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PROCUREMENT

Being one point of contact for our clients, Brodynt provides consistent, high-quality ICT services regardless of the solution, place or time of service deployment.

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ONSITE INSTALLATION

Get global Onsite Installation of Cisco and other networking hardware brands. The customer does not need to have any technical skills. Our locally based certified engineers will perform the onsite installation.

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MANAGED MAINTENANCE

Forget about the hassle of dealing with multiple suppliers around the world. Our unique Global Managed Maintenance service will give you peace of mind by having a unique point of contact for managing all your networking maintenance.

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IPSEC VPN

Our IPSec VPN solutions are secure, reliable and optimized to easily deploy Hybrid MPLS WAN networks. We offer a flexible configuration as our VPN solutions can be fully adapted to our customer’s specific needs. Secured Internet Access provides cost effective VPN solutions over the public infrastructure as an Off-net/Backup solution to Private Network/MPLS services.

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WIFI HOT SPOTS

We deploy and manage public WiFi Hotspots with maximum flexibility, helping customers unify the management of their global WiFi network. Keep your corporate network safe and independent from your public WiFi network.

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FIELD SERVICE

Our network field services are monitored by our experienced team of engineers and outdoor local technical experts that are prepared for any requirement. We are always ready for the challenge.

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TELECOMS MARKET

The telecom sector has been liberalised, with legislation introduced in late 2012 to align with the EU’s revised regulatory framework. It also adopted measures relating to competition and to facilitating the market entry of new players. Nevertheless, poor telecom infrastructure has meant that fixed-line penetration remains low by European standards. Unlike most markets, the fixed-line broadband sector is dominated by new players. Broadband penetration in Kosovo is developing, though slowly. The Independent Media Commission (IMC) is responsible for the regulation of the broadcasting frequency spectrum in the Republic of Kosovo.

BUSINESS ENVIRONMENT

Kosovo’s economy has shown progress in transitioning to a market-based system and maintaining macroeconomic stability, but it is still highly dependent on the international community and the diaspora for financial and technical assistance. Remittances from the diaspora – located mainly in Germany, Switzerland, and the Nordic countries – are estimated to account for about 17% of GDP and international donor assistance accounts for approximately 10% of GDP. With international assistance, Kosovo has been able to privatize a majority of its state-owned enterprises.

Kosovo’s citizens are the second poorest in Europe, after Moldova, with a per capita GDP (PPP) of $9,600 in 2016. An unemployment rate of 33%, and a youth unemployment rate near 60%, in a country where the average age is 26, encourages emigration and fuels a significant informal, unreported economy. Emigration remains challenging, however, because Kosovo lacks visa-free travel to the EU. Most of Kosovo’s population lives in rural towns outside of the capital, Pristina.
While Kosovo’s economy continued to make progress, it needs further reform and investment to enable the level of growth required to reduce unemployment and raise living standards in a meaningful way.

LOCAL PROVIDERS

Fixed PSTN (local, national and international): 3

Cellular mobile: 3

MVNOs: 3

Licensed cable operators: 3

Cisco Certified Partners: N/A

INCUMBENT OPERATOR

ACP Axos Capital consortium, working with its European and US investors, was selected in 2013 as the winning bidder for a 75% stake in Kosovo’s incumbent operator Post and Telecommunications of Kosovo (PTK). Under the privatisation plan, PTK’s headquarters have remained in Pristina, keeping its own corporate status. The consortium’s investments in PTK are expected to create infrastructure development and employment opportunities. As PTK evolves into a market driven competitive business, PTK customers expect to take advantage of an increased product portfolio, improved fixed and mobile broadband and voice options, international connectivity.

RELEVANT INTERNET EXCHANGE POINTS

KOSIX – Pristina

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DATACENTERS IN KOSOVO

(None reported as of January 2018)