Density of sites was higher around Central and South America, as well as Europe. “We were asked to provide cost effective yet business-grade DSL solutions in all sites/shops”, said Marc Muñoz, Brodynt’s Global Access Strategy manager.
“In this case, a business-grade solution meant that all IP addresses had to be public and fixed, and professional on-site installation was required for the circuit’s equipment. Ad-hoc provisioning required that some specific processes had to be implemented in order to coordinate the on-site installations. Besides, employees at the local site had no technical knowledge, which increased our perception that deploying a large team of dedicated local engineers was an essential requirement if we wanted this challenging project to be successful.”
Brodynt was asked to install Cisco IPsec VPN equipment by sending certified CCNA network engineers to each site. Remote hands were needed to finish some internal LAN network tasks, connect circuits to a switch or deal with a firewall, as well as give technical assistance on switch migrations. Management of Smartnet for all Cisco equipments with 24x7x4 onsite support was also needed.
The Brodynt team defined a specific configuration file for each site once the technical IP range details were received from the ISP. This configuration file was handed in advance to the assigned local engineer to perform the staging (loading IOS, configuration file, equipment, testing and burn-in). Direct telephone contact was established with Brodynt’s Field Engineers, who could leave the site only when the customer’s engineers had approved the installation.