1. Definitions

  1. Brodynt Circuit ID: internal reference for Brodynt to identify each service. Formed by 10 digits in the following structure: YYMMDDNN-NN.
  2. Contract: specific agreement for a number of services, including economic conditions amongst others.
  3. Contract Term: length of duration of the Contract in weeks and including the renewals of the service.
  4. Contract Initial Term: length of duration of the Contract in weeks and notwithstanding the renewals of the service.
  5. Contract Initial Date: date of the service to be activated.
  6. Contract Expiry Date: date of the service to be disconnected and equipment returned.
  7. Customer: contracting party.
  8. NRC: non-recurring charge.

2. Service definition

  1. TEMPORARY WORK-AT-HOME & EMERGENCY SOLUTIONS Mobile 4G is a pocket sized WiFi hotspot device providing 3G/4G wireless Internet connectivity in 170 countries.
  2. The device is bundled up with an already assembled SIM card that provides a data plan equivalent to the amount of data contracted on the mutually signed Contract.
  3. The service provided is a plug&play solution including the hardware, its cover, a charger, instructions, configuration, data cap and logistics of such material delivery along with an already prepaid return envelope.

3. Speed, data usage and limits

  1. The contracted service includes the contracted data usage at maximum speed, computed on a daily basis in all countries except for Spain, where the limit is 100Gb, computed on a monthly basis.
  2. The maximum speed is subject to various factors such as weather, location, antenna saturation, etc. The maximum speeds hereby disclosed can be taken as a reference for the best possible scenario, taking into consideration that this is a 3G/4G best effort solution: upload; 50Mbps, download; 25Mbps.
  3. After the data limit is reached, the customer is entitled to remain using the service at a reduced speed as shown in the document “Reduced speeds” in all Countries except for Spain, where the Internet connectivity is shut down.

4. Logistics

  1. Packages shall be shipped to the desired location via the DHL Courier and take between 1 (one) – 2 (two) business days to be delivered in Europe/US/Canada and between 3 (three) – 5 (five) business days to be delivered in the rest of the world (excl. in-country customs delay).
  2. Return is pre-arranged and to be carried out via the same courier on an agreed date by using the prepaid return envelope which is included in the first instance.
  3. Brodynt shall not be held accountable for any liability regarding delays in the delivery of the equipment.

5. Order placement

  1. The customer can request a contract via their assigned Account Manager at customerservice@brodynt.com. Upon request, a contract shall be issued with the duration requested by the customer or one (1) week, whichever duration is longer, and contract shall be deemed accepted upon countersignature from an official Brodynt representative.
  2. Contract request must include the following information:
    i. Name of the company and billing details.
    ii. Contract Initial Date and Contract Expiring Date.
    iii. Local contact information including name, phone number and email address.
    iv. Customer reference for invoicing purposes.
    v. Delivery address and pick-up address.
  3. A Contract shall be deemed accepted upon countersignature from a Brodynt representative.

6. Costs and Terms of Use

  1. Brodynt shall provide a monthly offer for the service. Monthly offers shall consider twenty-eight (28) calendar days.
  2. The customer is entitled to request weekly Contracts with a cost equal to 25% of the monthly rate described in Clause 3.1.
  3. For the avoidance of doubt, a day shall be computed as any connection performed between 00:00h and 23:59h Central Europe Time.
  4. Devices must be switched off after the contract term. In the event that a device is switched on after the Contract Term, it shall be considered as an extension of the contract and an additional weekly rate shall be charged.
  5. Service shall be charged on a contract basis, not on a usage basis.

7. Penalties

  1. In the event of not returning the rented equipment, the customer shall face a charge of 299 € per set of equipment.
  2. In the event of the customer returning the equipment with the back cover damaged, full penalty charge shall be levied, being that piece non-replaceable.
  3. In the event of refusing pick-up on the agreed date, the customer shall face a daily charge of 9.99 €.

8. Payment terms & conditions

  1. Invoices shall be issued monthly in advance and according to the conditions agreed on the contract.
  2. Extra charges arising upon return of the equipment shall be charged in the subsequent invoicing cycle.
  3. All charges within an invoice shall be paid by bank transfer in 20 days.
  4. The customer holds the right to dispute a charge during the 20 days after an invoice is issued. All non-disputed amounts shall be paid in full, otherwise late payment fees shall be risen.
  5. In the event of a dispute not being resolved in favor of the customer, a dispute fee of 25€ shall be risen.
  6. Payment terms and conditions mutually agreed in a separate Master Service Agreement prevail over the current Clause 4.3 and Clause 4.4.

9. Contract Expiration and Renewal

  1. Brodynt shall deem a Contract as expired if the customer has not shared in written their will to extend the duration of the contract.
  2. The customer can extend a Contract via written notification to its Account Manager or at customerservice@brodynt.com by providing:
    i. Customer reference.
    ii. Brodynt Circuit ID.
    iii. Updated expiry date.
  3. Contract Renewal must occur no later than one (1) working day before the Contract Initial Term has expired. Brodynt reserves the right to charge an additional NRC fee despite the equipment not leaving customer premises for any Contract Renewal occurring with shorter notices.

10. Cancellation

  1. Brodynt shall accept a cancellation request without penalties up to two (2) business days before the initial date of the Contract.
  2. Brodynt shall charge a sum equal to 25% of the monthly offer plus the NRC for cancellations occurring one (1) business day prior to the initial date of the Contract and during the first week of the Contract.
  3. Brodynt shall charge a sum equal to the remaining Contract Duration for cancellations during the mentioned period.

11. Support

  1. Brodynt support is available 24×7 at support@brodynt.com. Brodynt shall endeavor to troubleshoot any first level issues on such schedule timeframe.
  2. Shall the service need a level 2 troubleshooting methodology, Brodynt shall provide support its from 7AM till 1AM CET/CEST schedule. Monday to Sunday, according to our underlying Supplier support.

12. Product Technical specifications

  1. There are 2 (two) different WiFi units available, which are automatically selected base on the destination country:
  • Unit 1 specs: size; 136×7,2×12,2mm, weight; 190gr, battery; 3900mAh, network frequency; FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/26, TDD-LTE Band 38/39/40/41, WCDMA Band 1/2/4/5/8, GSM 850/900/1800/1900 Mhz, WiFi; 802.11 b/g/n (150M) 2.4G, supported devices; up to 5 at the same time, VPN compatible; yes, charging port; USB-C, IP; dynamic.
  • Unit 2 specs: size; 126x68x16,5mm, weight; 196gr, battery; 5000mAh, network frequency; FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/26, TDD-LTE Band 38/39/40/41, WCDMA Band 1/2/4/5/8, WiFi; 802.11 b/g/n (150M) 2.4G, supported devices; up to 5 at the same time, VPN compatible; yes, charging port; microUSB, IP; dynamic.

13. Disclosure

  1. The contracted product and its life-cycle shall be supported in the English language.
  2. All required details and any special requests shall be available upon order placement. Brodynt shall perform any reasonable endeavor to accommodate additional requirements after order placement, understanding any lead time deviations or incurred extra costs shall be imputed to the customer.

ANNEXED 1.
REDUCED SPEED ONCE THE DATA PLAN IS CONSUMED PER COUNTRY

EUROPE

Unit 1

Unit 2

1

Aland Islands (Finland)

512 Kbps

2

Albania

2048 Kbps

3

Andorra

512 Kbps

4

Austria

512 Kbps

5

Belgium

512 Kbps

6

Bosnia Herzegovina

2048 Kbps

7

Bulgaria

512 Kbps

8

Croatia

512 Kbps

9

Cyprus

2048 Kbps

10

Czech Republic

512 Kbps

11

Denmark

512 Kbps

12

Estonia

512 Kbps

13

Finland

512 Kbps

14

France

512 Kbps

15

Germany

512 Kbps

16

Gibraltar

512 Kbps

17

Greece

512 Kbps

18

Guernsey

512 Kbps

19

Hungary

512 Kbps

20

Iceland

512 Kbps

21

Ireland

512 Kbps

22

Isle of man

512 Kbps

23

Italy

512 Kbps

24

Jersey

512 Kbps

25

Latvia

512 Kbps

26

Liechtenstein

512 Kbps

27

Lithuania

512 Kbps

28

Luxembourg

512 Kbps

29

Macedonia

512 Kbps

30

Malta

512 Kbps

31

Moldova

5120 kbps

32

Monaco

512 Kbps

33

Montenegro

512 Kbps

34

Netherlands

512 Kbps

35

Norway

512 Kbps

36

Poland

512 Kbps

37

Portugal

512 Kbps

38

Romania

512 Kbps

39

Russia

512 Kbps

40

San Marino

512 Kbps

41

Serbia

512 Kbps

42

Slovakia

512 Kbps

43

Slovenia

512 Kbps

44

Spain

EUROPE

Unit 1

Unit 2

45

Sweden

512 Kbps

46

Switzerland

512 Kbps

47

The Faroe Islands

2048 Kbps

48

Turkey

512 Kbps

49

Ukraine

512 Kbps

50

United Kingdom

512 Kbps

51

Vatican City

512 Kbps

ASIA

Unit 1

Unit 2

1

Afghanistan

5120 Kbps

2

Armenia

1024 Kbps

3

Azerbaijan

1024 Kbps

4

Bahrain

5120 kbps

5

Bangladesh

1024 Kbps

6

Brunei

512 Kbps

7

Cambodia

8

China

512 Kbps

9

Georgia

5120 kbps

10

Hong Kong

512 Kbps

11

India

512 Kbps

12

Indonesia

512 Kbps

13

Israel

512 Kbps

14

Japan

15

Jordan

512 Kbps

16

Kazakhstan

512 Kbps

17

Kuwait

1024 Kbps

18

Kyrgyzstan

1024 Kbps

19

Laos

512 Kbps

20

Macao

512 Kbps

21

Malaysia

512 Kbps

22

Maldivas

23

Mongolia

5120 kbps

24

Myanmar

1024 Kbps

25

Nepal

512 Kbps

26

Oman

1024 Kbps

27

Pakistan

512 Kbps

28

Philippines

512 Kbps

29

Qatar

1024 Kbps

30

Saudi Arabia

512 Kbps

31

Singapore

512 Kbps

32

South Korea

512 Kbps

33

Sri Lanka

512 Kbps

34

Taiwan

512 Kbps

35

Tajikistan

512 Kbps

ASIA

Unit 1

Unit 2

36

Thailand

512 Kbps

37

United Arab Emirates

1024 Kbps

38

Uzbekistan

1024 Kbps

39

Vietnam

AMERICA

Unit 1

Unit 2

1

Anguilla

2048 Kbps

2

Antigua & Barbuda

2048 Kbps

3

Argentina

1024 Kbps

4

Aruba

2048 Kbps

5

Bahamas

1024 Kbps

6

Barbados

2048 Kbps

7

Belize

1024 Kbps

8

Bermuda

2048 Kbps

9

Bonaire

2048 Kbps

10

Bolivia

1024 Kbps

11

Brazil

1024 Kbps

12

British Virgin Islands

2048 Kbps

13

Canada

14

Cayman Islands

2048 Kbps

15

Chile

1024 Kbps

16

Colombia

1024 Kbps

17

Costa Rica

1024 Kbps

18

Curacao

2048 Kbps

19

Dominica

2048 Kbps

20

Dominican Republic

1024 Kbps

21

Ecuador

1024 Kbps

22

El Salvador

2048 Kbps

23

French Guyana

1024 Kbps

24

Grenada

2048 Kbps

25

Guadeloupe

2048 Kbps

26

Guatemala

1024 Kbps

27

Guyana

2048 Kbps

28

Haiti

1024 Kbps

29

Honduras

1024 Kbps

30

Jamaica

2048 Kbps

31

Martinique

2048 Kbps

32

Mexico

33

Montserrat

2048 Kbps

34

Nicaragua

1024 Kbps

35

Panama

2048 Kbps

36

Paraguay

1024 Kbps

37

Peru

1024 Kbps

38

Puerto Rico

1024 Kbps

40

Saint Kitts and Nevis

2048 Kbps

AMERICA

Unit 1

Unit 2

41

Saint Lucia

2048 Kbps

42

Saint Martin

2048 Kbps

43

St. Vincent & Gren.

2048 Kbps

44

Suriname

2048 Kbps

45

Trinidad & Tobago

2048 Kbps

46

Turks & Caicos Island

2048 Kbps

47

United States

48

Uruguay

1024 Kbps

49

Venezuela

1024 Kbps

AFRICA

Unit 1

Unit 2

1

Algeria

512 Kbps

2

Angola

512 Kbps

3

Democratic Republic of the Congo

2048 Kbps

4

Egypt

5

Ghana

512 Kbps

6

Kenya

512 Kbps

7

Lesotho

2048 Kbps

8

Madagascar

512 Kbps

9

Mauritius

512 Kbps

10

Morocco

512 Kbps

11

Mozambique

2048 Kbps

12

Nigeria

512 Kbps

13

Reunion Island

512 Kbps

14

Seychelles

512 Kbps

15

South Africa

1024 Kbps

16

South Sudan

5120 Kbps

17

Swaziland

5120 Kbps

18

Tanzania

5120 Kbps

19

Tunisia

1024 Kbps

20

Uganda

1024 Kbps

21

Western Sahara

512 Kbps

22

Zambia

512 Kbps

OCEANIA

Unit 1

Unit 2

1

Australia

512 Kbps

2

Fiji

3

Guam

512 Kbps

4

New Zealand

1024 Kbps

5

Papua New Guinea

5120 Kbps

6

Polynesia (solo Tahití)

512 Kbps

7

Saipan / Northern Mariana Island

512 Kbps

8

Samoa

5120 Kbps

9

Tonga

5120 Kbps

10

Vanuatu

5120 Kbps