One of the advantages of aggregating internet demand for our customers is that we get to see an overview of the market in terms of what our customers want and what in general they are receiving as performance.
Valuable data insights
Looking at the data from our quoting system, we have responded to over 650,000 requests for internet circuits which have covered over 230 countries and territories. This gives us not only unparalleled experience on internet availability, procurement, deployment and management but also some interesting insights into what service providers are looking for when using internet within their bids.
DIA – predominantly requested internet connectivity method
Despite broadband connectivity offering in excess of 90% savings against traditional MPLS, the predominant internet connectivity method we are being asked to quote is Dedicated Internet Access (DIA). Globally, two thirds of our requests have been for DIA, the remaining third being broadband. Of these around half were for ADSL technology and a quarter for fibre-delivered services. VDSL and radio 3G/4G make up the bulk of the rest – mobile broadband still at a low percentage of broadband requests overall.
Regionally, broadband circuits make up around 40% of internet requests for North America and Western Europe, with Africa and Asia at the other end of the scale at just under a quarter. This goes to show that end-users are still willing to pay the premium for DIA features such as symmetrical bandwidth, guaranteed throughput and MPLS-like SLAs.
Around half of the circuits for which we have been asked to quote are for Western Europe and North America regions. This suggest that interest in internet use on global wide area networking is following the volume of sites, not necessarily value or saving per site, which we have seen is significantly higher through MPLS displacement across Middle East, Africa and Asia.
In-service management data: twice as many faults per circuit on broadband than DIA
We can also aggregate data from our in-service management systems to get a view across the various technology types and regions.
Looking first at the fault rates, we see just over twice the number of faults per circuit on broadband than we see on DIA and if we take a deeper look within these broadband numbers, we see again about twice the number of faults per circuit on copper-provided broadband than we see on fibre-provided broadband.
By constantly monitoring the CPE on the end of our circuits, we can get a good aggregated view of which countries in the world offer the optimum reliability and which don’t, averaged across all of our providers. Analyzing the data for those countries where our CPE has seen at least 99.95% of the time we have a good representation of central and eastern European countries – Russia, Slovakia, Slovenia and Czech Republic, as well Canada for North America region and Japan for Asia Pacific. Ireland, Sweden, Netherlands and Denmark fly the flag here for western Europe. Above 99.9% availability is seen in the United States, Australia, Poland, Switzerland and Singapore, and a few others. Still great figures of 99.8% and above are seen within United Kingdom, France, Germany, Belgium, India, Indonesia, South Korea and South Africa and 99.7% and above from China, Brazil, Spain and Italy – which are also good numbers.
Differences in provision times
This brings us finally to the area where typically end-users are least happy with the performance of global or regional service providers – provision times. Here we could assume that broadband deployment would be quick and simple and should enable rapid connectivity for end user locations. Unfortunately, this is not borne out by our experience. The best region for the speed of broadband provision is the Americas where broadband provision is about half the number of days we see for DIA.
Next in terms of speed we see the Middle East and Asia Pacific. Interestingly, Europe is one of the worst regions for this where average provision times are around twice those we see in the Americas, with only Africa performing worse at a few days longer. In these regions the provision of broadband can take up to 75% of the time to install a DIA circuit.
On the other hand when it comes to DIA, on a global scale the provision times are expectedly longer. Here the Middle East shows the fastest DIA average provision times, making this an attractive location to target MPLS replacement as the relative price saving versus MPLS is also greatest globally. The Americas follow, with DIA provision about three quarters of the time we see taken on average across Europe. Asia Pacific again slightly out-performs Europe, but the real laggard is Africa, where provision times on average are double those we see in the Middle East and almost double what we see across the Americas.
How can Brodynt help?
Whether you are looking for Broadband or DIA, be assured that we are the one-stop-shop you need. At Brodynt we are very pleased to work with our customers to advise them on a realistic views of provisioning times and the best ISPs to work with for each country. We help ensure an optimal match for your needs across delivery time, fault rates and SLA performance based on our real-time data and our experience in provisioning of the internet across the globe.
Should you have any questions or queries, you’re always welcome to drop us an e-mail to firstname.lastname@example.org and one of our Account Managers will be happy to assist you!